If something has gone wrong

How to complain

• Call 0422 222 267 and ask to speak to the owner, or
• use the contact form and say it is a complaint.

Tell us your name, the rental reference or car, what happened and what you would like us to do.

What we do

1. We acknowledge your complaint within 2 business days.
2. We look at the agreement, condition reports, photos and payment records, and talk to the staff involved.
3. We reply in writing with what we found and what we will do, aiming for 10 business days. If it takes longer we tell you why and when to expect an answer.
4. If we got it wrong we say so, fix it and, where money is involved, refund it.

If you are not satisfied

You can take your complaint to Consumer Affairs Victoria, which can help resolve disputes with Victorian businesses, or apply to the Victorian Civil and Administrative Tribunal (VCAT). Privacy complaints can also go to the Office of the Australian Information Commissioner. Nothing here limits your rights under the Australian Consumer Law.

OM DRIVE RENTAL · ABN 41 703 555 873 · Victoria, Australia