Rental terms

The key terms, in plain English

This page summarises what a rental agreement with us says. It is not the agreement. The agreement you sign at pickup is the document that governs your rental; if anything here differs from it, the signed agreement applies.

Rentals are provided by OM DRIVE RENTAL (ABN 41 703 555 873), Victoria, Australia.

The basics

You rent the car for a minimum term shown on the car, then week to week until the planned end date in your agreement or any written extension.
Weekly rent is paid in advance on the payment day in your agreement. The bond is paid before or at pickup.
Only drivers named in the agreement may drive the car. Each must meet the licence and age requirements and sign.
The car may only be used for the purpose recorded in the agreement (for example personal or business use, or rideshare where the car is approved for it). Other uses are not permitted.

Your responsibilities

Drive lawfully and carefully, and do not let unnamed people drive.
Pay tolls, fines and parking incurred while you have the car. We nominate the driver to the authority as the law requires.
Keep the car clean and tell us promptly about faults, warning lights, damage or an accident.
No smoking or vaping in the car. No towing, racing, off-road driving or carrying more passengers than seats.
Do not take the car interstate or leave it with a third party without our written approval.
Return the car on time, to the agreed place, with the fuel level and condition recorded at pickup (fair wear excepted).

Our responsibilities

Provide a registered, roadworthy car and the servicing it needs during your rental, with cover and excess as stated in your agreement.
Record the car’s condition with you at pickup and return, and give you copies.
Refund the bond after the return inspection, less only deductions permitted by the agreement, within the period the agreement states, and give you an itemised statement of any deduction.

Insurance and damage

Cover and excess are explained in your agreement before you sign — ask us.

If the car is damaged, stolen or causes damage while you have it, what you pay for each incident, including any damage excess, is stated in your agreement. Where the loss is caused by a breach of the agreement (for example an unnamed driver, driving under the influence, or use outside the agreed purpose) you may be responsible for the full loss.

Ending the rental

Either party may end the rental on the notice stated in the agreement after the minimum term.
If you return the car before the minimum term ends, the agreement sets out whether rent for the remainder is payable.
We may end the rental early and recover the car if rent is unpaid, the car is misused, or the agreement is otherwise breached, after giving the notice the agreement requires.

Fee schedule

Your agreement contains a fee schedule. The items in it are listed below by name so you know what can be charged. Amounts are as stated in your agreement and shown on your quote before you sign.

Fee	What it is for	Amount
Weekly rent	The weekly amount for the car, paid in advance.	As stated in your agreement
Bond	Refundable security held for the rental.	As stated in your agreement
Extra kilometres	Per-kilometre charge above the included allowance.	As stated in your agreement
Damage excess	Your contribution to an insured loss, per incident.	As stated in your agreement
Toll administration fee	Charged when we process a toll notice for your rental.	As stated in your agreement
Infringement nomination fee	Charged when we nominate you for a fine or infringement.	As stated in your agreement
Late return fee	Charged when the car is returned after the agreed time without approval.	As stated in your agreement
Cleaning fee	Charged when the car needs more than normal cleaning, including smoke.	As stated in your agreement
Refuelling fee	Charged when the car is returned with less fuel than at pickup.	As stated in your agreement
Lost key or accessory	Replacement cost of keys, child seats or other accessories.	As stated in your agreement
Missed payment fee	Charged when a scheduled payment fails or is late.	As stated in your agreement
Recovery and towing	Cost of recovering the car when caused by a breach of the agreement.	As stated in your agreement

Privacy and disputes

Personal information is handled under our privacy policy. If something goes wrong, see how to make a complaint. Nothing in the agreement limits your rights under the Australian Consumer Law.